TERMS & CONDITIONS
Introduction
Please read these Terms and Conditions carefully.
By purchasing our Services, you enter a legally binding agreement. If you have any questions, please contact us at 07759 307 680.
Definition of “We” / “Us”
In these Terms and Conditions, “we”, “us”, “our” refer to Valeriia Hamlin, a professional dance teacher, choreographer, and owner of a dance training company based in London, providing group and private dance classes, online courses, choreography services, and performance production. “We” also includes our authorised instructors, employees, tutors, and assistants, including but not limited to our instructor Sofie, acting on behalf of the company.
Application
1. These Terms and Conditions apply to the purchase of all Services and Goods by you (the Customer).
2. The Supplier is Valeriia Hamlin, 274A Haydons Road, London, SW19 8TT, email: [email protected], telephone: 07759 307 680.
3. These are the terms on which we sell all Services. By ordering, attending, or using our Services, you agree to be bound by these Terms and Conditions.
Services
4. The Services we provide are described on our website, booking pages, and promotional materials. Descriptions are illustrative only; minor differences may occur.
5. If Services are made according to your specifications, it is your responsibility to ensure accuracy. 6. All Services are subject to availability.
7. We may make changes to the Services to comply with any law or safety requirement. We will notify you where necessary.
Instructor Substitution & Delegation
8. Classes, rehearsals, online courses, workshops, or choreography services may be delivered by Valeriia Hamlin or by another qualified instructor appointed by the company, including Sofie or other future team members.
9. Instructor substitution does not affect the value, structure, or continuity of the Service and is not grounds for a refund, reschedule, or dispute.
10. By booking or attending any Service, you agree that teaching responsibilities may be delegated within our professional team.
Choreography Services
11. We offer choreography and production services including: concept development, research and music sourcing, choreography creation, providing dancers, rehearsal organisation, studio scouting, styling consultation, music editing, transport coordination.
12. All choreography-related fees are payable in advance and are strictly non-refundable. Customer Responsibilities
13. You must cooperate with us, provide accurate information, and ensure we have access to any required premises or materials.
14. Failure to cooperate is considered a Customer default. If not remedied after our request, we may suspend or terminate the Service without refund.
Fees & Payment
15. Fees for Services are displayed on our website or agreed in writing.
16. Fees include VAT where applicable.
17. Payment must be made in advance via card, bank transfer, or other methods we provide.
18. All payments are strictly non-refundable.
Class Packages, Subscriptions & Rescheduling
19. Private packages (4 classes) must be used within 1 month.
20. Group packages (4 classes) must be used within 30 days of purchase.
21. No breaks, pauses, or extensions are permitted.
22. Rescheduling is allowed only for private classes, with 72-hour notice, and is subject to studio availability.
23. If the studio cannot accommodate the reschedule, the client must cover additional studio costs. 24. Group classes, subscriptions, or packages are non-refundable and cannot be rescheduled or credited.
Subscription Cancellation
24A. Subscription cancellation may be done in one of the following ways:
- Through the Stripe Customer Portal, using the link automatically provided to you in your confirmation and subscription emails; or
- By contacting us directly to request cancellation.
Cancellation of a subscription does not entitle you to a refund of any past payments. When you cancel, your subscription will remain active until the end of your current billing period, and no further payments will be taken from the next billing date onwards.
Closed Groups & Capacity Management
25. Some of our Services run as closed groups. Spaces are limited and assigned on a first-come basis.
26. Once a group is full, we reserve the right to close enrollment without notice.
27. If you leave or cancel your subscription, your space is released and may be given to another student.
28. Cancellations do not grant refunds, partial refunds, or credits.
Refunds, Complaints & Liability
29. All payments are non-refundable.
30. We are not liable for Customer personal circumstances, missed classes, injuries, dissatisfaction, or schedule conflicts.
31. We reserve the right to cancel or reschedule any class or Service. Customers will be offered an alternative date, but no refunds will be issued.
32. Complaints must be submitted in writing within 3 days of the Service.
33. We do not guarantee physical results, performance results, or personal improvement.
Filming, Photography & Media Consent
34. By attending our classes, rehearsals, filming days, or online sessions, you acknowledge that you may be filmed or photographed.
35. We may use video/photo content for advertising, social media, online courses, or promotional purposes.
36. If you submit videos as homework or online course content, you consent to their potential use for promotional or educational purposes.
37. If you do not consent to being filmed, you must inform us in writing before attending. Full exclusion cannot be guaranteed.
Privacy & Data Protection
38. We comply with GDPR regarding your personal information.
39. We are the Data Controller of personal data processed to deliver Services.
40. Your data may be accessed by authorised instructors (including Sofie) solely for class administration, communication, safety, and service delivery.
41. Your data may be processed through third-party systems such as GoHighLevel, Stripe, WhatsApp, Google Workspace, and social media platforms.
42. We do not sell or share your data with unrelated third parties.
43. For privacy inquiries, email [email protected].
Age Restriction
44. All participants must be 18+.
Governing Law & Dispute Resolution
45. These Terms are governed by the law of England and Wales.
46. Disputes will be handled in the English courts or appropriate UK jurisdiction.
47. We aim to respond to disputes within 5 days.
Behaviour & Participation Policy
48. We reserve the right to remove or refuse entry to any participant whose behaviour is disruptive, unsafe, inappropriate, or negatively affects the class environment, other students, or instructors. This includes, but is not limited to, aggressive conduct, disrespectful communication, repeated violations of class policies, or behaviour that obstructs teaching.
49. Removal from a class, group, or subscription due to behavioural issues does not entitle the Customer to any refund, partial refund, credit, or transfer of remaining classes. All payments remain strictly non-refundable.
Low Attendance & Group Merging
50. If a group falls below five active participants, we reserve the right to:
- merge the group with another suitable group;
- change the time and/or day of the classes;
- adjust the schedule or structure of the group as necessary to maintain training quality.
51. If your group is merged or rescheduled due to low attendance, you will be notified in advance. Such changes do not qualify for refunds, credits, or partial refunds, as your subscription grants access to the service, not to a fixed class time or group composition.
Agreement
By purchasing, attending, or using any of our Services, you acknowledge and agree to these Terms and Conditions.